Frequently Asked Questions
Everything you need to know about our digital designs and physical goods.
How do I receive my digital SVG files?
Once your payment is confirmed, you will receive an automated email with a download link. You can also access your purchased files anytime through your account dashboard under the 'Downloads' section.
What software do I need to use these files?
Our SVG files are compatible with popular cutting machine software such as Cricut Design Space, Silhouette Studio Designer Edition, Adobe Illustrator, and CorelDRAW.
Can I use your designs for commercial products?
Yes, all our designs include a limited commercial license that allows you to create and sell physical products. However, reselling or redistributing the digital files themselves is strictly prohibited.
Do you offer refunds on digital downloads?
Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. If you encounter a technical issue with a file, please contact us and we will provide a replacement.
What is the typical shipping time for physical tools?
Physical crafting tools and accessories are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location.
What should I do if my file is not opening correctly?
First, ensure you have unzipped the folder after downloading. If the issue persists, please verify your software version is up to date or contact our support team for a different file format.