Returns & Exchanges
At SVG Craft House, we want you to be completely satisfied with your digital and physical crafting supplies. If you are not happy with your purchase, we offer a 30-day window for returns on eligible items to ensure your creative projects stay on track.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all components are included, and clearly mark the RMA number on the outside of the box.
Ship Items Back
Send your package using a trackable shipping service to our warehouse address provided during the initiation step.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing